Returns & Exchanges

Returns 

We will accept unworn, new items, no alternations with no damage  (this includes scented products that linger on the garment and deodorant marks) tags attached, unaltered within 14 days from you receiving the shipment. 

Example if you received your order October 1st, we must receive the item back October 15th. 

If you are outside of the 14 day window we cannot accommodate returns, exchanges or credits. No exceptions. 

Please package your return items carefully to avoid any damage while in transit. 

Return processing fee is $10. This amount will be deducted from your total refund. 

We can accommodate exchanges within 14 days after your order has been delivered to you. Please email us for exchanges hello@behereandthere.com with your order number

Any item bought in person at a pop up event or market is final sale. 

HERE AND THERE has the right to deny a return if the item does not fit their return criteria above. It is at the discretion of Yarrow Goods to accept or deny returns. 

 To start a return:

Please login to your account to create a return or reach out to us. 

Clearance and sale items

Any item on sale & in our clearance section is considered final sale i.e., no exchanges, refunds, returns. No exceptions.

  

Garment damages:

Returned items that have deodorant marks, alterations, stains, or heavily scented products (perfume) may be subject to your return being voided. If your product is returned to us and does not meet our return standards and is considered unsellable, you will be subject to either a return rejection or a $25 non-refundable restocking and cleaning fee per item which will be deducted from your refund total. Ultimately your returned pieces must be in the same condition it was shipped out to you in. 

  

Discounts

Items in our clearance section or items on sale are final sale however items ordered using a welcome discount or other email discounts are still eligible for returns.

Discounts cannot be applied to past or future orders. 
This includes attempting to cancel an existing order and placing a new order to use a discount or promotion code. 

 

Cancelations

 

You may cancel an order you placed within 30 minutes of purchasing from our website. After this grace period we cannot accommodate cancelations. Please pay attention to your purchase and checkout. Our products are printed on demand and once they go in to production we cannot amend an order.

It is the responsibility of the consumer to understand and read store policy prior to purchase- therefore we cannot cancel your order if you did not read our store policy. Please reach out with questions prior to purchase if you are unclear. 

Refunds

 If you are unhappy with your purchase you can return it within the criteria above- once we receive the item back in original condition within 14 days, we will refund you on the original payment method and deduct $10 from your return.

Each financial institution is different with processing refunds, but please expect a refund on your original form of payment within 5-7 business days after the return is approved. 
for help with an order or any questions please email :

hello@behereandthere.com

 

Exchanges

 You can either start an exchange on our returns portal or email us for an exchange if you are within the return window. hello@behereandthere.com
 
Store credit

 For store credit we will issue you store credit in the form of a code that can be used at checkout. Please send the item back in it's original form and once we receive it we will issue you store credit. There is no charge for sending your item back to receive store credit. Store credit never expires and can be used like a gift card at checkout. Please keep your code once we send it to you as we cannot retrieve the full code once it is administered to the customer. Sorry, no exceptions.
 
Shipping

The shipping provider and customer retain all responsibility once it leaves the production facility. If there is an issue with a lost package we will do our best within our capabilities to assist you within reason. Please understand lost or stolen packages are not the fault of Here And There
 

International shipping 

International orders are responsible for paying any shipping charges for returns; this includes any fees for duties and taxes. Please use the carrier of your choice to return the merchandise. 
 

 

Lost Packages

As stated above, we are not responsible for lost packages. We will address this issue on a case-by-case basis. Please know, we are not USPS and have no capability of retrieving a package or tracking a package beyond the information provided in your shipment confirmation email. If your package is lost you must file a claim with the corresponding mail carrier. We are unable to create this claim on your behalf.

 

Replacement merchandise for lost packages

Please note we are a small company with made-to-order merchandise. Because of this, if your package is lost by the fault of the shipping carrier, we cannot typically send a replacement. We will asses this on a case-by-case basis.

 

Promotions

Any promotion or promotional code cannot be applied or combined with any past or current orders if the purchase was made outside the timeframe in which the discount was valid.